Sawgrass Software Transition & Support

Sawgrass is upgrading to better software. MySawgrass and Sawgrass Print Utility are more modern, easier to use, and have better features.

No worries! You can submit a support ticket directly from the Sawgrass Print Utility or contact the support team for help.

Color differences can occur when switching between different software versions. It may take some adjustments to fine-tune your settings and match previous results. If you need assistance, you can contact Sawgrass support directly for help.

You must register directly through Sawgrass. We cannot create accounts for you. Create your account here.

We cannot reset passwords. You’ll need to go to Sawgrass’s website and click ‘Forgot Password’ to recover your login details.

Yes! You can now export your CreativeStudio designs and use them in Sawgrass Print Utility. You can either print them directly or download them as PNG files to upload into MySawgrass. For a step-by-step guide, check this article from Sawgrass.

The old platform wasn’t built for long-term improvements. The new MySawgrass and Sawgrass Print Utility are based on modern technology, allowing for better performance and future updates.

Yes! Sawgrass welcomes feedback to improve the platform. You can submit your feedback here.

Sawgrass Print Utility works with MySawgrass (the all-in-one web-based platform). You can also print from any design software by selecting "Send to Sawgrass Print Utility" in the print settings. This works on both Windows and Mac.

If the blank product you need isn’t available in the MySawgrass gallery, you can create your own using Custom Canvas. This tool allows you to set the shape, dimensions, and bleed area for your prints. You can either use the default square, choose from provided shapes, or upload your own .svg template file.

No, all CreativeStudio Premium subscribers will be automatically moved to a MySawgrass+ subscription. Just create a new MySawgrass account with the same email address, and your subscription will carry over.

No, you will need to create a new account for MySawgrass. We recommend using the same email address as before for a smooth transition.

Getting used to new software can be challenging, especially if you've been working with the old programs for a long time. To help with the transition, Sawgrass has created several video tutorials explaining how to use both Print Utility and MySawgrass. These videos include helpful tips and tricks to ensure you get the most out of the new software.

Check out the video tutorials here: Sawgrass Learning Center

No, Technotape cannot provide direct support for Sawgrass software issues. As a dealer, we understand the urgency of your questions, which is why we have created this FAQ to help guide you. However, for any software-related questions or technical issues, please contact Sawgrass directly. You can submit a support request to Sawgrass here.