Craft Express support
Craft Express support
Which Craft Express press do you have, how does it differ from the others, which heating element fits it — and what can you check yourself before you contact us? We sell and support Craft Express presses and ovens from our own stock.
Which Craft Express do you have?
All models at a glance
You’ll find the time, temperature and pressure settings on the product page of the item you’re printing. We’re also your point of contact for defects, spare parts and warranty.
Mug and drinkware presses
| Model | Type | For | Size | What makes it different |
|---|---|---|---|---|
| Hobby Mug Press | Mug press | Cylindrical products: 11oz and 15oz mugs | Ø 7,5–9,5 cm | Element swappable via 5-pin plug; other sizes sold separately |
| Manual Mug Press | Mug press | Cylindrical products: 11oz and 15oz mugs | — | Opened and closed with a dial knob; no auto-open |
| Auto Mug Press | Mug press | Cylindrical products: 11oz and 15oz mugs | — | Opens automatically when the time is up |
| Autopress Max for Drinkware | Extended drinkware press | Cylindrical products: mugs, bottles, thermoses, jars, glasses | Ø 7,5–8,7 cm | Two mugs at once; rotate a bottle and press again for a full wrap |
| Elite Pro Tumbler Heat Press | Tumbler press | Cylindrical products: 40oz tumblers; with separate elements also other sizes and conical products | 40oz pad included | Other elements sold separately; 220 V and 110 V |
| Elite Pro Max 11-in-1 | Tumbler press kit | Cylindrical and conical products: tumblers, (latte) mugs, cups, shot glasses | 11 elements | 11 elements in one box, including the tumbler elements that only fit the Pro Max; cheaper than buying separately |
| 40oz Travel Tumbler Press | Tumbler press | Cylindrical products: 40oz tumblers | 2 elements | Two elements with their own time and temperature: print top and bottom at once |
Flat heat presses
| Model | Type | For | Size | What makes it different |
|---|---|---|---|---|
| AutoPress Max Flat Press | Flat press | Flat products: textiles, tiles, mouse pads, aluminium, MDF; also DTF | 38 × 38 cm | Opens automatically when the time is up |
| Auto Drawer 38 × 38 · 40 × 50 · 40 × 60 | Drawer press | Flat products: textiles, ceramic tiles, canvas | 38 × 38 · 40 × 50 · 40 × 60 cm | Automatic drawer pulls the plate forward, so you load away from the heat |
| Hobby Combo 8-in-1 | Multi-press | Flat, cylindrical and curved products: flat items, plates, tumblers, flasks, pens, caps | 8 attachments | Plates of 23 × 30 and 15 × 20 cm plus cap, tumbler, flask, pen and 20/25 cm plate attachments |
| Hobby 5-in-1Last one€411,96 | Multi-press | Flat, cylindrical and curved products: textiles, laptop sleeves, caps, mugs, tumblers, shin guards | 5 elements | 23 × 30 cm plate plus elements for caps, mugs, tumblers and shin guards |
| Shin Guard Press · Two Station | Shin guard press | Curved products: sublimation shin guards S, M, L | — | Two Station: two workstations for faster series |
Ovens
| Model | Type | For | Size | What makes it different |
|---|---|---|---|---|
| Elite Sublimation Oven 25 L | Convection oven | 3D products in cylindrical, conical and curved shapes, such as mugs, tumblers and plates | 25 L | 4 heating tubes |
| Elite Sublimation Oven 40 L | Convection oven | 3D products in cylindrical, conical and curved shapes, such as tumblers, mugs and bowls | 40 L | More room per batch; drip tray and 2 grill racks included |
Heating elements
Which element fits my press?
Craft Express elements connect with a 5-pin plug. The table shows per element which press it fits. Note: the 20oz, 30oz, 280 mm and D65 Slim Skinny tumbler elements only fit the Elite Pro Max.
| Element | For | Diameter | Elite Pro | Elite Pro Max 11-in-1 (in the set) | Hobby Mug Press |
|---|---|---|---|---|---|
| 3oz Espresso Mug | Espresso cups | Ø 4,8–5,8 cm | ✓ | ✓ | ✓ |
| 10oz Mug | Small mugs | Ø 6,5–8,1 cm | ✓ | ✓ | ✓ |
| 11oz Mug | Standard mugs | Ø 7,2–8,7 cm | ✓ | ✓ | ✓ |
| 12oz Latte Mug | Conical latte mugs | Ø 6–7 / 8,8–10 cm | ✓ | ✓ | ✓ |
| 17oz Latte Mug | Conical latte mugs | Ø 5,5–6,4 / 8–8,8 cm | ✓ | ✓ | ✓ |
| 12oz Stemless Cup | Stemless cups and wine tumblers | Ø 7,9–8,9 cm | ✓ | ✓ | ✓ |
| 1.5oz Shot Glass | Shot glasses | Ø 3,5–4,2 / 4,9–5,6 cm | ✓ | ✓ | ✓ |
| 3oz Shot Glass | Large shot glasses | Ø 3,9–5,2 / 3,2–4,1 cm | ✓ | – | ✓ |
| D65 Slim Skinny Tumbler | Slim skinny tumblers | Ø 6–7,1 cm | – | ✓ | – |
| 20oz Tumbler | 20oz tumblers | Ø 7–8 cm | – | ✓ | – |
| 30oz Tumbler | 30oz tumblers | Ø 7,2–8,8 cm | – | ✓ | – |
| Tumbler 280 mm | Wide tumblers | Ø 8,8–10,2 cm | – | ✓ | – |
✓ = yes · – = no. Not sure? Ask us before you order.
The 40oz Travel Tumbler Press has its own two elements for 40oz tumblers (one for the wide and one for the narrow part). The loose elements above are not listed for it.
Measure your item
Measure the diameter at the top and bottom. Conical items have two ranges: one for the narrow and one for the wide side. Both must fall within the range.
Swapping an element
Switch the press off and let it cool down. Then unplug the 5-pin plug and plug in the new element firmly.
Not sure?
Send us your press model and the measurements of your item. We will tell you which element fits.
Video tutorials
Would you rather watch than read?
Craft Express shows on its own YouTube channel how to use the presses and oven, and how to sublimate different products.
Tip: the videos are in English. Click cc in the bottom right of the video to turn on subtitles.
Check it yourself
Five tests before you contact us
Most problems come from the power supply, the element connection or the paper and blank. These tests show where it goes wrong — and help us help you faster.
- 1
Power and plug
Use a wall socket without an extension reel. The Auto Drawer presses draw up to 2200 W (15–20 A); on a shared circuit the fuse can trip.
- 2
Element connection
Mug or tumbler press doesn’t heat? Switch off, let it cool and reseat the 5-pin plug firmly. Have a second element? Try it: if that one heats, the first element is worn.
- 3
Temperature check
Measure the plate or element with a surface thermometer or temperature strip and compare it with the display. A big difference? Send us both values.
- 4
Pressure test
Flat press: lay a strip of paper in each corner and close the press. Every strip should be held equally tight; if one pulls out easily, adjust the pressure or check the pad underneath.
- 5
Rule out paper and blank
Press a print on a blank that has worked before. Is that one fine? Then the press works and the cause is the new paper, ink or blank.
Questions
Craft Express questions we get every day
Which mug press should I choose: Hobby, Manual or Auto?
All three press 11oz and 15oz mugs. The Hobby Mug Press has a swappable element via a 5-pin plug, so you can add other sizes later. The Manual Mug Press opens and closes with a dial and does not open by itself. The Auto Mug Press opens automatically when the time is up.
What is the difference between the Elite Pro and the Elite Pro Max 11-in-1?
The Elite Pro comes with the 40oz tumbler pad; you buy other elements separately. The Elite Pro Max 11-in-1 is the complete set with 11 elements in one box, cheaper than buying them one by one. Note: the 20oz, 30oz, 280 mm and D65 Slim Skinny tumbler elements only fit the Pro Max.
Can I press tumblers in a mug press?
Only if the tumbler falls within the diameter range of the element (see the element table above). The Elite Pro, Elite Pro Max 11-in-1 and 40oz Travel Tumbler Press are made for tumblers.
Can I press two mugs at once?
Yes, with the Autopress Max for Drinkware. The 40oz Travel Tumbler Press does two 40oz tumblers at once (one top, one bottom). For larger batches, use an Elite sublimation oven.
How do I print a bottle all the way round?
In the Autopress Max for Drinkware: press, rotate the bottle and press again.
Auto Drawer or AutoPress Max Flat?
The Auto Drawer slides the plate forward so you load away from the heat, and comes in 38 × 38, 40 × 50 and 40 × 60 cm. The AutoPress Max Flat is 38 × 38 cm and opens automatically when the time is up.
Which time, temperature and pressure should I use?
You’ll find the settings on the product page of the item you’re printing. Press a test on a spare item first.
What power supply does a flat press need?
The Auto Drawer presses draw up to 2200 W (15–20 A). Use a wall socket on a circuit that isn’t heavily loaded, without an extension reel.
25 L or 40 L oven?
The 25 L is compact, with four heating tubes. The 40 L gives more room per batch and comes with a drip tray and two grill racks.
My press is faulty — what do I send you?
Your order number, the model, a photo or short video of the problem and the results of the five tests above. That way we can help you faster with repair, replacement or parts.
Still stuck?
We’re happy to help
Send us your order number, the model and a photo or short video. For defects, spare parts, heating elements and warranty, we are your point of contact.