Return policy


Last updated in April, 2024

Our Return Policy

We aim to ensure that you are completely satisfied with your order. However, we understand there may be times when you want to return or exchange an item. Please let us know within 30 days after receiving your order. You must notify us before returning the item. Here are the steps you can follow to return an item:

1. Contact our customer service at [email protected] or your Sales & Account Manager to register your return and discuss any specific details.
Please include the following information:

  • Reason for return
  • Item code
  • Batch number
  • Quantity of products
  • Photos and/or videos
  • Order number

2. We will contact you in situations where items may not qualify for a return or refund.
For example:

  • Items outside warranty.
  • Opened cartridges.
  • Opened software.
  • Specially ordered items.
  • Items printed upon per your request.
  • Items that are being discontinued.
  • Items ordered at a promotional price.

 3. When returning or exchanging items: You will receive an email from us with an RMA number and the steps to be followed. The RMA number must be clearly displayed on the returned package. Optionally, you can print the confirmation email and include it in the package if it is opened.

4. Please be aware that the shipping costs for returning the item may be your responsibility, depending on the reason for the return.

5. Once an item is received back by us and approved, we will issue a store credit that can be used for your next purchase.

6. The item must be received back within 30 days.